3 Comments
User's avatar
Tina Kang Butler's avatar

Yes! Trust is earned in drops (lots of consistent drops over a long time) and lost in buckets.

Lyle Castellaw's avatar

Jim, as a pastor I truly believe that the most spiritual thing we humans do is make decisions. It is above the things you would normally think of: prayer, worship, benevolence, gathering. Costco does this consistently and well, as you pointed out. Plus, it still offers a hot dog and soda for $1.50.

Jim Moriarty's avatar

Nice one, Lyle. Yes. Decisions. Prioritization. Acknowledging trade-offs. All of it.

Absolutely love (and miss) your POV in my life day to day. Lmk when you're back in the timezone; we must grab lunch or something and catch up.